Ethos
Terms and Conditions Agreement
Please read this together with my privacy statement.
Last updated: 31 October 2026
I am a Registered Practitioner Psychologist with the Health and Care Professions Council (HCPC) and follow its standards of conduct, performance and ethics.
Therapy is collaborative. You remain responsible for your own decisions and actions during and after therapy, coaching or training, and for their consequences.
I believe therapy works best within a trusting, non-judgemental relationship that helps you face and work through challenges.
My work draws on an integration of therapeutic approaches, mainly cognitive behavioural therapy (CBT) and interpersonal approaches.
I work with adults aged 18 and over.
Therapy Sessions
The first session is used to understand what brings you to therapy and to take some personal history and details.
Each session lasts 50 minutes unless otherwise arranged.
Fees: £150 per individual session and £180 per couples session. Sessions arranged through insurance companies, corporate engagements, training or other services are charged under a separate agreement.
Payment: due after each session, by bank transfer.
Cancellations: please give at least 24 hours’ notice. Sessions cancelled with less notice are charged at the full session fee. If your sessions are covered by insurance, you may be asked to pay what your insurer would have covered.
Insurance excess: if you have an excess or a limit on sessions, you pay this directly to Live Well Consulting Ltd., so please check your policy in advance.
If you are late: the session will still end at the usual time and the full fee is payable.
If I am late: I will make up the time where possible, or reduce your fee for the time missed.
Online sessions
All sessions take place online by secure video.
Please join from a private, quiet place where you won’t be overheard or interrupted.
If the connection drops, I will try to reconnect. If we can’t, I will call you on the number you have given me, and we can continue by phone or rearrange the remaining time.
Sessions are not recorded by either of us without the other’s written agreement.
At the start of each session I may ask where you are, so that I can get you help quickly in an emergency.
Your right to cancel
Because we arrange therapy online, by email or by phone, you have the right to cancel this agreement within 14 days of agreeing to it, without giving a reason. To cancel, simply email info@jessetremblay.com.
If you would like sessions to begin within those 14 days, please tick the box in the consent section below. You can still cancel within the 14 days, but you will pay for any sessions that have already taken place.
After the 14 days, you can still stop therapy at any time (see below).
Between sessions
You can contact me between sessions about appointments and practical matters. I am not an emergency service and may not see messages straight away.
If you are in crisis or worried about your safety, call 999 or go to your nearest A&E. You can also call Samaritans free on 116 123, at any time. More support is listed on my Useful resources page.
Ending therapy
You can stop therapy at any time; I would just ask for 24 hours’ notice of any booked session. Where possible, it helps to have a final session to review what we have done together.
If I feel therapy is no longer helping, or that another service would suit you better, I will talk this through with you and help you find appropriate support.
Couples therapy
Couples therapy starts with an assessment session with both partners. The couples fee applies when both partners attend together; a session on your own is charged as an individual session.
My role is to support both of you equally. I won’t take sides.
Complaints
If you are unhappy with any part of our work, please tell me first so we can try to put it right. If you remain unhappy, you can raise a concern with my regulator, the Health and Care Professions Council (hcpc-uk.org).
Consent
To protect your confidentiality and your choices about how your information is used, please tick the boxes that apply before we begin.
I consent to communication via:
☐ Email
☐ Text message
☐ WhatsApp
☐ Post
Emergency contact (next of kin):
☐ I give permission for my named emergency contact to be contacted, only in an emergency.
Name and phone number of emergency contact: ______________________________
Sharing information with my doctor:
☐ I consent to relevant information and updates about my treatment being shared with my named GP or doctor.
If you have left either of the two boxes above unticked:
☐ I have read and understood the risks explained in the Privacy Statement if my information is not shared with an emergency contact or my GP.
Starting within 14 days:
☐ I would like sessions to begin within the 14-day cancellation period, and understand I will pay for any sessions already provided if I cancel.
Other services:
☐ I am happy to hear by email about other projects and services from Live Well Consulting Ltd., such as seminars, groups and training. (Optional; you can unsubscribe at any time.)
Agreement
I have read and agree to these Terms and Conditions and the Privacy Statement.
Name: ______________________________
Signature (typed or electronic): ______________________________
Date: ______________________________
Please return this agreement by email before your first session, or complete it through the online form you are sent.
If you can’t sign the form, you can reply by email confirming that you agree to these Terms, and telling us which of the boxes above apply to you.
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Cancellation form
Complete and return this form only if you wish to cancel within the 14-day cancellation period. You can also simply email info@jessetremblay.com.
To: Live Well Consulting Ltd., 85 Wimpole Street, London W1G 9RJ · info@jessetremblay.com
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: therapy sessions.
Agreed on: ______________________________
Name(s): ______________________________
Address(es): ______________________________
Signature(s) (only if sent on paper): ______________________________
Date: ______________________________