Privacy Statement

 

Last updated: 31 October 2026

This Privacy Statement explains how Live Well Consulting Ltd. (www.jessetremblay.com, operated by Jesse Tremblay) collects, uses and protects your personal information under UK data protection law (UK GDPR and the Data Protection Act 2018). Please read it before signing and agreeing to the Terms and Conditions of Service.

Confidentiality and psychologists

Psychologists are registered and regulated in the UK by the Health and Care Professions Council (HCPC). It is recommended that we keep information about our clients such as contact details and session notes for 7 years.

I will keep your data for 7 years in line with HCPC guidance, after which all of your contact details, session notes and electronic correspondence will be permanently deleted. If you would like your information amended or deleted before then, please contact me. In some cases I may need to keep certain records for professional or legal reasons, and I will explain if this applies.

What data I will collect and why

You will usually first contact me by email, through the contact form on my website, or by phone, text message or WhatsApp.

Emails to info@jessetremblay.com and contact@jessetremblay.com are stored securely in Google Workspace (Gmail), which is password protected. Messages sent through the website contact form are passed to the same inbox by Squarespace, the company that hosts my website. My devices (laptop, iPhone and iPad) are password protected and encrypted.

Enquiries are read by me and my personal assistant, who is bound by a confidentiality agreement. Please keep your first message brief; you don't need to share detailed personal or health information until we've spoken.

If your enquiry does not lead to you becoming a client, your messages will be deleted within 3 months. If you become a client, your information will be stored as described below.

My website and cookies

My website is hosted by Squarespace. It uses essential cookies so the site works properly, and analytics cookies only if you choose to accept them in the cookie banner. You can change your choice at any time using the “Cookie Preferences” button at the bottom of any page.

Your registration information will include

  • your name, address and date of birth

  • contact details of your next of kin, to be contacted only in case of an emergency and only if you have expressly granted permission when signing your Terms and Conditions Agreement

  • contact details of anyone medically responsible for you, such as your General Practitioner (GP) or, if applicable, a referring psychiatrist or medical consultant

  • your email and/or telephone number, for communicating any changes to agreed appointment times or sending you information, worksheets and material for our work together. You will need to opt in to permit such contact when signing your Terms and Conditions Agreement.

Should you choose not to allow me to contact your next of kin in an emergency or any persons medically responsible for you, such as your GP or psychiatrist, then I have to warn you of the potential risk this may cause to you if I am not able to get help in an emergency or share relevant information about your treatment with other professionals who are looking after you. Please see below for when I may have to break confidentiality without your permission.

Ongoing data collection

I may take paper process notes during the session or go through worksheets with you. Your name will not be put on these documents. If there are any documents I need to keep, they will be scanned and uploaded to software where I will also record brief notes about our session. Any paper notes from the session will be destroyed. This procedure allows me to limit the transport of any documents that could get lost.

Your contact details, assessment information and subsequent notes from our meetings will be kept on GDPR compliant and securely password protected software called WriteUpp. Your information is securely stored on their cloud and not downloaded to any of my computers or devices.

You have a right to access any of the data I keep on you, and requests will be responded to within one month without charge. Any documents that may be posted to me by you or on your behalf will also be stored digitally and then destroyed.

In order to process payments and keep track of my accounts, invoices and related account information will be processed by GDPR compliant accountancy software Xero. This software will securely store your email and name to enable it to generate invoices and reconcile your account. My accountant, who is GDPR compliant, may have access to your name, address and payment details, but none of your personal information about your treatment, by logging into my accountancy software in order to prepare and file my tax returns. My personal assistant has signed a confidentiality agreement, is independently ICO registered and will have access to your administrative details, registration data, assessment forms, psychometrics, contact and payment information, but does NOT have access to your session notes.

Your rights

You have the right to see the information I hold about you, to ask for it to be corrected, and in some cases to ask for it to be deleted. Requests will be answered within one month, free of charge. If you're unhappy with how your information is handled, please contact me first; you can also complain to the Information Commissioner's Office (ico.org.uk).

Confidentiality – what you need to know

Psychologists have ongoing peer supervision as part of running a safe and reflective practice. I may discuss my client work with my supervisor for reflection and advice; however, no names or identifying details will be shared. For example, I may say I am working with a young father who is experiencing stress balancing a corporate career and being available for his family, rather than John Smith who works for a ‘named’ bank.

There are legal exceptions where I may need to break confidentiality without your permission.

Your safety

  • If you have become incapacitated and are unable to communicate consent for yourself in a situation of extreme emotional distress or physical danger, and I need to get you help.

  • If you have given me reason to believe you are going to take your life or seriously injure yourself.

Public interest

  • Disclosure of information about child abuse.

  • Risk of serious injury or harm to someone else.

  • Act of terrorism, serious crime or miscarriage of justice.

  • If subpoenaed by a court of law.

If possible, all efforts will be made to inform you of any disclosure and to pass on only details that are relevant.

Thank you for taking the time to read through my Privacy Statement. You can now review and decide on the Terms and Conditions Agreement.

Jesse Tremblay
Live Well Consulting Ltd.